Request service

Request a Printer Repair

Five short steps. Your answers are kept as you move between steps, and you can review everything before sending.

Step 1 of 5: Printer

  1. 1Printer
  2. 2Problem
  3. 3Location
  4. 4Your details
  5. 5Review
Step 1 of 5 Printer details

The make and model help us understand the printer before we contact you. You will find them on the front of the printer and on the rating label at the back or inside the front cover.

Type of printer

The brand name on the printer, or “not sure”.

The series name on the front, or “not sure”.

From the rating label. It helps us identify parts.

Step 2 of 5 What is the problem?

Choose the closest match. You can describe it in your own words in step 4.

Problem category

Type it exactly as it appears, including any numbers.

How many printers have this problem?
Step 3 of 5 Where is the printer?

We serve customers in California and confirm coverage for each request. We do not need a street address at this stage.

Service preference

This is a preference. We confirm what is suitable once we understand the problem.

Step 4 of 5 Your details

We use these details only to respond to this request.

10-digit US number.

We send an acknowledgement here.

What happens, when it started, and anything you have already tried. At least 20 characters.

0 / 3,000

Preferred contact method
Step 5 of 5 Review and send

Check your answers. Use “Edit” to change anything; your other answers are kept.

Submitting a request is not a confirmed appointment. An enquiry does not automatically constitute a confirmed appointment, purchase or service agreement. We review every request and contact you to discuss it; nothing is scheduled, ordered or charged until we have agreed it with you.

Privacy notice. When you send this form, the details you entered are emailed to On-Site Laser Printer Repair (ON LINE LASER TONER AND PRINTER REPAIR, INC.) so we can respond, and we email you an acknowledgement. We do not store submissions in a database, sell your information or use it for advertising. Read the Privacy Policy and Your California Privacy Rights.